Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | n.clark | James Okonkwo | 1d ago | Just now | 3 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | c.williams | Marcus Webb | 4d ago | 1d ago | 6 |
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | e.evans | Marcus Webb | 4d ago | 1d ago | 3 |
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | c.williams | Sarah Chen | 4d ago | 2d ago | 3 |
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | p.thomas | Marcus Webb | 6d ago | 3d ago | 3 |
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | h.roberts | Marcus Webb | 14d ago | 12d ago | 7 |
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | j.smith | Marcus Webb | 15d ago | 13d ago | 6 |
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | k.brown | Emma Richardson | 17d ago | 15d ago | 1 |
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | m.taylor | Emma Richardson | 20d ago | 17d ago | 6 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | j.smith | Marcus Webb | 21d ago | 17d ago | 5 |
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | l.johnson | Sarah Chen | 23d ago | 23d ago | 7 |
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | s.jones | Emma Richardson | 25d ago | 24d ago | 6 |
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | h.roberts | Sarah Chen | 24d ago | 24d ago | 5 |
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | system | Emma Richardson | 29d ago | 27d ago | 4 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | a.wilson | James Okonkwo | 29d ago | 29d ago | 1 |