Support Tickets
15
Total Tickets
4
Open
2
In Progress
3
Awaiting SOC
2
Awaiting You
4
Resolved
3.1hrs
Avg Response
99.5%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | a.wilson | James Okonkwo | 3d ago | 12h ago | 1 |
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | c.williams | Marcus Webb | 3d ago | 2d ago | 6 |
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | s.jones | Emma Richardson | 5d ago | 2d ago | 1 |
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | k.brown | Emma Richardson | 4d ago | 4d ago | 8 |
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | j.smith | James Okonkwo | 7d ago | 6d ago | 5 |
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | n.clark | Emma Richardson | 7d ago | 6d ago | 5 |
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | k.brown | Marcus Webb | 11d ago | 10d ago | 1 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | p.thomas | Anika Patel | 11d ago | 10d ago | 7 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | m.taylor | James Okonkwo | 16d ago | 11d ago | 6 |
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | system | James Okonkwo | 12d ago | 12d ago | 6 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | k.brown | Marcus Webb | 14d ago | 13d ago | 4 |
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | j.smith | Anika Patel | 18d ago | 18d ago | 2 |
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | c.williams | James Okonkwo | 27d ago | 25d ago | 5 |
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | s.jones | James Okonkwo | 27d ago | 26d ago | 6 |
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | a.wilson | James Okonkwo | 28d ago | 27d ago | 5 |