Can we adjust DLP policy to exclude HR shared drive?
TKT-0008
Normal
In Progress
Policy Change
- Created By
- c.williams
- Created
- 2026-04-28 21:01
- Last Updated
- 2026-04-30 20:42
- Assigned Analyst
- Sarah Chen
- Category
- Policy Change
- Messages
- 9
Conversation
c.williams
Customer
2026-04-28 21:01
We'd like to request a change to our security policy:
Can we adjust DLP policy to exclude HR shared drive?
Please let us know if this is feasible and what the security implications would be.
Can we adjust DLP policy to exclude HR shared drive?
Please let us know if this is feasible and what the security implications would be.
Sarah Chen
SOC Analyst
2026-04-28 23:54
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
c.williams
Customer
2026-04-29 00:52
The affected user has confirmed they changed their password. Can you verify MFA is active?
Sarah Chen
SOC Analyst
2026-04-29 04:36
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
c.williams
Customer
2026-04-29 07:40
Thanks for the quick response. Can you send me the full timeline when it's ready?
Sarah Chen
SOC Analyst
2026-04-29 09:49
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
c.williams
Customer
2026-04-29 13:38
That's reassuring. Can we schedule a call to discuss the remediation steps?
Sarah Chen
SOC Analyst
2026-04-29 15:14
We've applied the policy change you requested. It will take effect within 15 minutes across all monitored endpoints. Please let us know if you see any issues.
c.williams
Customer
2026-04-29 16:36
Thanks. Could you also check if any other accounts were affected?