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Acme Legal Services Ltd Live 15:53:28 UTC

Can we adjust DLP policy to exclude HR shared drive?

TKT-0008 Normal In Progress Policy Change
Created By
c.williams
Created
2026-04-28 21:01
Last Updated
2026-04-30 20:42
Assigned Analyst
Sarah Chen
Category
Policy Change
Messages
9

Conversation

c.williams Customer
2026-04-28 21:01
We'd like to request a change to our security policy:

Can we adjust DLP policy to exclude HR shared drive?

Please let us know if this is feasible and what the security implications would be.
Sarah Chen SOC Analyst
2026-04-28 23:54
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
c.williams Customer
2026-04-29 00:52
The affected user has confirmed they changed their password. Can you verify MFA is active?
Sarah Chen SOC Analyst
2026-04-29 04:36
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
c.williams Customer
2026-04-29 07:40
Thanks for the quick response. Can you send me the full timeline when it's ready?
Sarah Chen SOC Analyst
2026-04-29 09:49
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
c.williams Customer
2026-04-29 13:38
That's reassuring. Can we schedule a call to discuss the remediation steps?
Sarah Chen SOC Analyst
2026-04-29 15:14
We've applied the policy change you requested. It will take effect within 15 minutes across all monitored endpoints. Please let us know if you see any issues.
c.williams Customer
2026-04-29 16:36
Thanks. Could you also check if any other accounts were affected?

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