Support Tickets
15
Total Tickets
2
Open
2
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
3.9hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | s.jones | Sarah Chen | 15d ago | 15d ago | 5 |
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | h.roberts | James Okonkwo | 20d ago | 18d ago | 5 |