Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | h.roberts | Sarah Chen | 24d ago | 24d ago | 5 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | a.wilson | James Okonkwo | 29d ago | 29d ago | 1 |