Support Tickets
15
Total Tickets
3
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
3
Resolved
0.9hrs
Avg Response
98.6%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | f.hall | James Okonkwo | 18d ago | 15d ago | 2 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | n.clark | Sarah Chen | 18d ago | 17d ago | 1 |