Support Tickets
15
Total Tickets
4
Open
2
In Progress
2
Awaiting SOC
1
Awaiting You
4
Resolved
1.1hrs
Avg Response
94.2%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | d.walker | Marcus Webb | 7d ago | 6d ago | 2 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | h.roberts | Emma Richardson | 10d ago | 8d ago | 2 |