Support Tickets
15
Total Tickets
4
Open
3
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
1.7hrs
Avg Response
97.5%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0004 | Question about ALR-00023 — is this a real threat? | Alert Query | High | Awaiting Customer | l.johnson | Emma Richardson | 5d ago | 3d ago | 3 |
| TKT-0013 | USB device policy seems too restrictive for design team | Policy Change | Low | Awaiting Customer | p.thomas | Sarah Chen | 8d ago | 7d ago | 6 |