CE+ audit next month — need compliance documentation

TKT-0009 Normal Resolved Compliance Question

Created By: c.williams
Created: 2026-09-30 19:39
Last Updated: 2026-10-03 22:58

Assigned Analyst: Sarah Chen
Category: Compliance Question
Messages: 8

Conversation

c.williams Customer

2026-09-30 19:39

We have a compliance-related question:

CE+ audit next month — need compliance documentation

Please provide any relevant documentation or guidance.

Sarah Chen SOC Analyst

2026-09-30 22:55

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

c.williams Customer

2026-10-01 02:02

That's reassuring. Can we schedule a call to discuss the remediation steps?

Sarah Chen SOC Analyst

2026-10-01 04:20

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

c.williams Customer

2026-10-01 07:27

Thanks. Could you also check if any other accounts were affected?

Sarah Chen SOC Analyst

2026-10-01 08:31

I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.

c.williams Customer

2026-10-01 10:09

That's reassuring. Can we schedule a call to discuss the remediation steps?

Sarah Chen SOC Analyst

2026-10-01 11:12

I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.

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