CE+ audit next month — need compliance documentation

TKT-0009 Normal Resolved Compliance Question

Created By: a.wilson
Created: 2026-03-16 18:46
Last Updated: 2026-03-16 21:29

Assigned Analyst: Anika Patel
Category: Compliance Question
Messages: 9

Conversation

a.wilson Customer

2026-03-16 18:46

We have a compliance-related question:

CE+ audit next month — need compliance documentation

Please provide any relevant documentation or guidance.

Anika Patel SOC Analyst

2026-03-16 19:53

I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.

a.wilson Customer

2026-03-16 21:25

We've applied the patch on our end. Can you run a verification scan?

Anika Patel SOC Analyst

2026-03-16 23:39

I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.

a.wilson Customer

2026-03-17 01:18

Thanks for the quick response. Can you send me the full timeline when it's ready?

Anika Patel SOC Analyst

2026-03-17 03:33

I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.

a.wilson Customer

2026-03-17 05:19

The affected user has confirmed they changed their password. Can you verify MFA is active?

Anika Patel SOC Analyst

2026-03-17 06:45

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

a.wilson Customer

2026-03-17 07:38

Thanks. Could you also check if any other accounts were affected?

Ticket Resolved

This ticket has been resolved. If you need to reopen it or have further questions, you can create a new ticket.