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Alert ALR-00089 keeps recurring — is the remediation working?

TKT-0015 Normal In Progress Alert Query
Created By
d.walker
Created
2026-07-05 20:16
Last Updated
2026-07-07 10:43
Assigned Analyst
James Okonkwo
Category
Alert Query
Messages
9

Conversation

d.walker Customer
2026-07-05 20:16
We received an alert notification and would like some clarification on its severity and whether any action is required from our side.

Regarding: Alert ALR-00089 keeps recurring — is the remediation working?

Could you review and let us know if this is something we should be worried about?
James Okonkwo SOC Analyst
2026-07-05 21:08
We've applied the policy change you requested. It will take effect within 15 minutes across all monitored endpoints. Please let us know if you see any issues.
d.walker Customer
2026-07-06 00:13
We've applied the patch on our end. Can you run a verification scan?
James Okonkwo SOC Analyst
2026-07-06 02:13
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
d.walker Customer
2026-07-06 03:34
Understood. Is there anything we need to do on our end in the meantime?
James Okonkwo SOC Analyst
2026-07-06 06:57
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
d.walker Customer
2026-07-06 09:15
Thanks. Could you also check if any other accounts were affected?
James Okonkwo SOC Analyst
2026-07-06 10:37
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
d.walker Customer
2026-07-06 13:06
The affected user has confirmed they changed their password. Can you verify MFA is active?

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