Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | n.clark | James Okonkwo | 1d ago | Just now | 3 |
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | s.jones | Emma Richardson | 25d ago | 24d ago | 6 |