Support Tickets
15
Total Tickets
4
Open
3
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
1.7hrs
Avg Response
97.5%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | k.brown | James Okonkwo | 6d ago | 4d ago | 1 |
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | system | Emma Richardson | 20d ago | 17d ago | 8 |