Support Tickets
15
Total Tickets
4
Open
2
In Progress
2
Awaiting SOC
1
Awaiting You
4
Resolved
1.1hrs
Avg Response
94.2%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | n.clark | Marcus Webb | 13d ago | 11d ago | 2 |
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | a.wilson | Anika Patel | 27d ago | 25d ago | 8 |