Support Tickets
15
Total Tickets
2
Open
2
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
3.9hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0012 | Request to block all traffic from Tor exit nodes | Policy Change | Normal | Open | f.hall | Anika Patel | 19d ago | 17d ago | 4 |
| TKT-0001 | Suspicious activity on SRV-DC-01 — need urgent review | Incident Response | Urgent | Open | s.jones | Anika Patel | 20d ago | 18d ago | 8 |