Need to add new admin user to SOC portal

TKT-0005 Low Resolved Access Request

Created By: s.jones
Created: 2026-06-29 06:22
Last Updated: 2026-06-29 20:00

Assigned Analyst: Marcus Webb
Category: Access Request
Messages: 7

Conversation

s.jones Customer

2026-06-29 06:22

We'd like to request the following access change:

Need to add new admin user to SOC portal

Please process this at your earliest convenience.

Marcus Webb SOC Analyst

2026-06-29 07:42

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

s.jones Customer

2026-06-29 08:14

We've applied the patch on our end. Can you run a verification scan?

Marcus Webb SOC Analyst

2026-06-29 11:27

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

s.jones Customer

2026-06-29 14:59

The affected user has confirmed they changed their password. Can you verify MFA is active?

Marcus Webb SOC Analyst

2026-06-29 16:22

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

s.jones Customer

2026-06-29 18:08

Thanks for the quick response. Can you send me the full timeline when it's ready?

Ticket Resolved

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