Need to add new admin user to SOC portal

TKT-0005 Low Resolved Access Request

Created By: m.taylor
Created: 2026-03-30 09:31
Last Updated: 2026-03-31 08:21

Assigned Analyst: Sarah Chen
Category: Access Request
Messages: 9

Conversation

m.taylor Customer

2026-03-30 09:31

We'd like to request the following access change:

Need to add new admin user to SOC portal

Please process this at your earliest convenience.

Sarah Chen SOC Analyst

2026-03-30 10:38

I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.

m.taylor Customer

2026-03-30 12:10

We've applied the patch on our end. Can you run a verification scan?

Sarah Chen SOC Analyst

2026-03-30 14:24

I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.

m.taylor Customer

2026-03-30 16:03

Thanks for the quick response. Can you send me the full timeline when it's ready?

Sarah Chen SOC Analyst

2026-03-30 18:18

I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.

m.taylor Customer

2026-03-30 20:04

The affected user has confirmed they changed their password. Can you verify MFA is active?

Sarah Chen SOC Analyst

2026-03-30 21:30

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

m.taylor Customer

2026-03-30 22:23

Thanks. Could you also check if any other accounts were affected?

Ticket Resolved

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