Need to add new admin user to SOC portal

TKT-0005 Low Resolved Access Request

Created By: l.johnson
Created: 2026-07-07 16:07
Last Updated: 2026-07-12 06:42

Assigned Analyst: Sarah Chen
Category: Access Request
Messages: 5

Conversation

l.johnson Customer

2026-07-07 16:07

We'd like to request the following access change:

Need to add new admin user to SOC portal

Please process this at your earliest convenience.

Sarah Chen SOC Analyst

2026-07-07 19:48

The alert you referenced (ALR-00023) was generated by our DecoyPulse honeypot system. This has zero false positive rate — the activity is genuine and warrants investigation.

l.johnson Customer

2026-07-07 21:20

Understood. Is there anything we need to do on our end in the meantime?

Sarah Chen SOC Analyst

2026-07-07 22:12

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

l.johnson Customer

2026-07-07 23:39

That's reassuring. Can we schedule a call to discuss the remediation steps?

Ticket Resolved

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