Need to add new admin user to SOC portal

TKT-0005 Low Resolved Access Request

Created By: p.thomas
Created: 2026-09-23 21:03
Last Updated: 2026-09-27 11:26

Assigned Analyst: Sarah Chen
Category: Access Request
Messages: 7

Conversation

p.thomas Customer

2026-09-23 21:03

We'd like to request the following access change:

Need to add new admin user to SOC portal

Please process this at your earliest convenience.

Sarah Chen SOC Analyst

2026-09-23 22:52

I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.

p.thomas Customer

2026-09-24 01:46

Understood. Is there anything we need to do on our end in the meantime?

Sarah Chen SOC Analyst

2026-09-24 02:51

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

p.thomas Customer

2026-09-24 03:58

The affected user has confirmed they changed their password. Can you verify MFA is active?

Sarah Chen SOC Analyst

2026-09-24 05:02

Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.

p.thomas Customer

2026-09-24 06:28

We've applied the patch on our end. Can you run a verification scan?

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