Need to add new admin user to SOC portal

TKT-0005 Low Resolved Access Request

Created By: d.walker
Created: 2026-05-09 04:25
Last Updated: 2026-05-13 23:43

Assigned Analyst: Anika Patel
Category: Access Request
Messages: 7

Conversation

d.walker Customer

2026-05-09 04:25

We'd like to request the following access change:

Need to add new admin user to SOC portal

Please process this at your earliest convenience.

Anika Patel SOC Analyst

2026-05-09 07:10

I've checked with our threat intelligence team. The dark web finding is from a third-party breach, not a direct compromise. We recommend enforcing a password reset for the affected account.

d.walker Customer

2026-05-09 10:37

Thanks for the quick response. Can you send me the full timeline when it's ready?

Anika Patel SOC Analyst

2026-05-09 13:34

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

d.walker Customer

2026-05-09 16:24

The affected user has confirmed they changed their password. Can you verify MFA is active?

Anika Patel SOC Analyst

2026-05-09 19:53

Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.

d.walker Customer

2026-05-09 22:04

The affected user has confirmed they changed their password. Can you verify MFA is active?

Ticket Resolved

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