Phishing email got through to 3 users — need confirmation blocked

TKT-0010 High Resolved Alert Query

Created By: r.davies
Created: 2026-03-16 13:17
Last Updated: 2026-03-17 19:32

Assigned Analyst: James Okonkwo
Category: Alert Query
Messages: 3

Conversation

r.davies Customer

2026-03-16 13:17

We received an alert notification and would like some clarification on its severity and whether any action is required from our side.

Regarding: Phishing email got through to 3 users — need confirmation blocked

Could you review and let us know if this is something we should be worried about?

James Okonkwo SOC Analyst

2026-03-16 17:09

The alert you referenced (ALR-00023) was generated by our DecoyPulse honeypot system. This has zero false positive rate — the activity is genuine and warrants investigation.

r.davies Customer

2026-03-16 18:39

Thanks for the quick response. Can you send me the full timeline when it's ready?

Ticket Resolved

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