Phishing email got through to 3 users — need confirmation blocked

TKT-0010 High Resolved Alert Query

Created By: e.evans
Created: 2026-05-23 15:45
Last Updated: 2026-05-25 20:03

Assigned Analyst: Marcus Webb
Category: Alert Query
Messages: 4

Conversation

e.evans Customer

2026-05-23 15:45

We received an alert notification and would like some clarification on its severity and whether any action is required from our side.

Regarding: Phishing email got through to 3 users — need confirmation blocked

Could you review and let us know if this is something we should be worried about?

Marcus Webb SOC Analyst

2026-05-23 18:38

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

e.evans Customer

2026-05-23 19:36

The affected user has confirmed they changed their password. Can you verify MFA is active?

Marcus Webb SOC Analyst

2026-05-23 23:20

The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.

Ticket Resolved

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