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Suspicious activity on SRV-DC-01 — need urgent review

TKT-0001 Urgent Open Incident Response
Created By
a.wilson
Created
2026-05-05 07:34
Last Updated
2026-05-06 12:57
Assigned Analyst
Emma Richardson
Category
Incident Response
Messages
5

Conversation

a.wilson Customer
2026-05-05 07:34
We've noticed some concerning activity and would like the SOC team to investigate urgently.

Subject: Suspicious activity on SRV-DC-01 — need urgent review

Please provide an initial assessment as soon as possible. Our IT team is standing by to assist with any containment actions needed.
Emma Richardson SOC Analyst
2026-05-05 11:32
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
a.wilson Customer
2026-05-05 14:45
The affected user has confirmed they changed their password. Can you verify MFA is active?
Emma Richardson SOC Analyst
2026-05-05 16:49
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
a.wilson Customer
2026-05-05 20:03
Understood. Is there anything we need to do on our end in the meantime?

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