Support Tickets
15
Total Tickets
3
Open
4
In Progress
2
Awaiting SOC
2
Awaiting You
4
Resolved
3.7hrs
Avg Response
96.7%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | e.evans | James Okonkwo | 2d ago | Just now | 3 |
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | e.evans | Sarah Chen | 4d ago | 2d ago | 6 |
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | f.hall | Sarah Chen | 9d ago | 7d ago | 3 |
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | p.thomas | Emma Richardson | 10d ago | 10d ago | 7 |