Support Tickets
15
Total Tickets
3
Open
2
In Progress
2
Awaiting SOC
1
Awaiting You
5
Resolved
3.1hrs
Avg Response
94.2%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | k.brown | Anika Patel | 8d ago | 6d ago | 7 |
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | l.johnson | Emma Richardson | 18d ago | 16d ago | 3 |
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | c.williams | Anika Patel | 28d ago | 26d ago | 8 |
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | e.evans | Anika Patel | 29d ago | 27d ago | 5 |