Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | c.williams | Sarah Chen | 4d ago | 2d ago | 3 |
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | h.roberts | Marcus Webb | 14d ago | 12d ago | 7 |
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | j.smith | Marcus Webb | 15d ago | 13d ago | 6 |
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | system | Emma Richardson | 29d ago | 27d ago | 4 |