Support Tickets
15
Total Tickets
2
Open
2
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
3.9hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0006 | Ransomware behaviour alert on WS-LAP-011 — please investigate | Incident Response | Urgent | In Progress | a.wilson | Marcus Webb | 1d ago | Just now | 1 |
| TKT-0015 | Alert ALR-00089 keeps recurring — is the remediation working? | Alert Query | Normal | In Progress | d.walker | James Okonkwo | 11d ago | 8d ago | 8 |
| TKT-0003 | Request to whitelist IP 185.92.220.14 for vendor access | Policy Change | Normal | In Progress | l.johnson | Anika Patel | 13d ago | 12d ago | 7 |
| TKT-0008 | Can we adjust DLP policy to exclude HR shared drive? | Policy Change | Normal | In Progress | n.clark | Anika Patel | 26d ago | 23d ago | 8 |