Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | c.williams | Marcus Webb | 4d ago | 1d ago | 6 |
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | e.evans | Marcus Webb | 4d ago | 1d ago | 3 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | j.smith | Marcus Webb | 21d ago | 17d ago | 5 |
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | l.johnson | Sarah Chen | 23d ago | 23d ago | 7 |