Support Tickets
15
Total Tickets
3
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
3
Resolved
0.9hrs
Avg Response
98.6%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | d.walker | James Okonkwo | 5d ago | 1d ago | 8 |
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | f.hall | Sarah Chen | 21d ago | 17d ago | 1 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | system | James Okonkwo | 21d ago | 18d ago | 8 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | p.thomas | James Okonkwo | 25d ago | 21d ago | 8 |