Support Tickets
15
Total Tickets
3
Open
4
In Progress
2
Awaiting SOC
2
Awaiting You
4
Resolved
3.7hrs
Avg Response
96.7%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | r.davies | Sarah Chen | 6d ago | 6d ago | 1 |
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | f.hall | Anika Patel | 8d ago | 6d ago | 5 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | j.smith | James Okonkwo | 14d ago | 14d ago | 2 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | f.hall | Emma Richardson | 18d ago | 17d ago | 7 |