Support Tickets
15
Total Tickets
2
Open
2
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
3.9hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | n.clark | Emma Richardson | 6d ago | 4d ago | 5 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | r.davies | Emma Richardson | 9d ago | 5d ago | 8 |
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | m.taylor | Anika Patel | 13d ago | 11d ago | 8 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | m.taylor | James Okonkwo | 27d ago | 24d ago | 3 |