Support Tickets
15
Total Tickets
3
Open
2
In Progress
2
Awaiting SOC
1
Awaiting You
5
Resolved
3.1hrs
Avg Response
94.2%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0010 | Phishing email got through to 3 users — need confirmation blocked | Alert Query | High | Resolved | m.taylor | Marcus Webb | 2d ago | Just now | 7 |
| TKT-0009 | CE+ audit next month — need compliance documentation | Compliance Question | Normal | Resolved | p.thomas | James Okonkwo | 13d ago | 10d ago | 4 |
| TKT-0014 | How often are honeypots rotated? Can we add more? | General Enquiry | Low | Resolved | n.clark | Sarah Chen | 18d ago | 17d ago | 2 |
| TKT-0005 | Need to add new admin user to SOC portal | Access Request | Low | Resolved | f.hall | James Okonkwo | 26d ago | 26d ago | 1 |