USB device policy seems too restrictive for design team
TKT-0013
Low
Awaiting Customer
Policy Change
- Created By
- p.thomas
- Created
- 2026-10-03 08:01
- Last Updated
- 2026-10-04 12:22
- Assigned Analyst
- Sarah Chen
- Category
- Policy Change
- Messages
- 7
Conversation
p.thomas
Customer
2026-10-03 08:01
We'd like to request a change to our security policy:
USB device policy seems too restrictive for design team
Please let us know if this is feasible and what the security implications would be.
USB device policy seems too restrictive for design team
Please let us know if this is feasible and what the security implications would be.
Sarah Chen
SOC Analyst
2026-10-03 10:47
Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.
p.thomas
Customer
2026-10-03 13:55
That's reassuring. Can we schedule a call to discuss the remediation steps?
Sarah Chen
SOC Analyst
2026-10-03 15:30
Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.
p.thomas
Customer
2026-10-03 16:13
The affected user has confirmed they changed their password. Can you verify MFA is active?
Sarah Chen
SOC Analyst
2026-10-03 17:42
I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.
p.thomas
Customer
2026-10-03 18:29
Understood. Is there anything we need to do on our end in the meantime?