USB device policy seems too restrictive for design team
TKT-0013
Low
Awaiting Customer
Policy Change
- Created By
- f.hall
- Created
- 2026-06-13 05:43
- Last Updated
- 2026-06-15 09:44
- Assigned Analyst
- James Okonkwo
- Category
- Policy Change
- Messages
- 9
Conversation
f.hall
Customer
2026-06-13 05:43
We'd like to request a change to our security policy:
USB device policy seems too restrictive for design team
Please let us know if this is feasible and what the security implications would be.
USB device policy seems too restrictive for design team
Please let us know if this is feasible and what the security implications would be.
James Okonkwo
SOC Analyst
2026-06-13 09:15
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
f.hall
Customer
2026-06-13 10:42
Thanks. Could you also check if any other accounts were affected?
James Okonkwo
SOC Analyst
2026-06-13 13:48
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
f.hall
Customer
2026-06-13 17:42
Thanks for the quick response. Can you send me the full timeline when it's ready?
James Okonkwo
SOC Analyst
2026-06-13 21:30
Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.
f.hall
Customer
2026-06-13 23:33
We've applied the patch on our end. Can you run a verification scan?
James Okonkwo
SOC Analyst
2026-06-14 00:44
I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.
f.hall
Customer
2026-06-14 03:35
We've applied the patch on our end. Can you run a verification scan?