Support Tickets
15
Total Tickets
2
Open
2
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
3.9hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | a.wilson | James Okonkwo | 14d ago | 11d ago | 4 |
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | f.hall | Sarah Chen | 17d ago | 16d ago | 3 |
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | c.williams | James Okonkwo | 25d ago | 22d ago | 8 |