Support Tickets
15
Total Tickets
2
Open
2
In Progress
2
Awaiting SOC
2
Awaiting You
5
Resolved
1.4hrs
Avg Response
97.3%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | p.thomas | Marcus Webb | 6d ago | 3d ago | 3 |
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | k.brown | Emma Richardson | 17d ago | 15d ago | 1 |
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | m.taylor | Emma Richardson | 20d ago | 17d ago | 6 |