Support Tickets
15
Total Tickets
4
Open
3
In Progress
3
Awaiting SOC
1
Awaiting You
4
Resolved
1.7hrs
Avg Response
97.5%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | c.williams | James Okonkwo | 7d ago | 7d ago | 3 |
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | m.taylor | Sarah Chen | 20d ago | 17d ago | 6 |
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | d.walker | Emma Richardson | 27d ago | 26d ago | 7 |