Support Tickets
15
Total Tickets
4
Open
2
In Progress
2
Awaiting SOC
1
Awaiting You
4
Resolved
1.1hrs
Avg Response
94.2%
SLA Met
| ID | Subject | Category | Priority | Status | Created By | Assigned To | Created | Updated | Replies |
|---|---|---|---|---|---|---|---|---|---|
| TKT-0002 | False positive: scheduled backup flagged as data exfiltration | False Positive | Normal | Awaiting SOC | h.roberts | James Okonkwo | 4d ago | 1d ago | 6 |
| TKT-0011 | Dark web finding DW-0005 — what is our exposure? | General Enquiry | High | Awaiting SOC | a.wilson | Sarah Chen | 3d ago | 3d ago | 6 |
| TKT-0007 | Monthly vulnerability report shows new critical — what action? | Vulnerability Query | High | Awaiting SOC | c.williams | Anika Patel | 19d ago | 19d ago | 7 |