Ransomware behaviour alert on WS-LAP-011 — please investigate

TKT-0006 Urgent In Progress Incident Response

Created By: r.davies
Created: 2026-06-20 10:18
Last Updated: 2026-06-21 05:26

Assigned Analyst: Anika Patel
Category: Incident Response
Messages: 9

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r.davies Customer

2026-06-20 10:18

We've noticed some concerning activity and would like the SOC team to investigate urgently.

Subject: Ransomware behaviour alert on WS-LAP-011 — please investigate

Please provide an initial assessment as soon as possible. Our IT team is standing by to assist with any containment actions needed.

Anika Patel SOC Analyst

2026-06-20 12:09

The alert you referenced (ALR-00023) was generated by our DecoyPulse honeypot system. This has zero false positive rate — the activity is genuine and warrants investigation.

r.davies Customer

2026-06-20 13:35

Thanks for the quick response. Can you send me the full timeline when it's ready?

Anika Patel SOC Analyst

2026-06-20 15:34

Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.

r.davies Customer

2026-06-20 16:05

The affected user has confirmed they changed their password. Can you verify MFA is active?

Anika Patel SOC Analyst

2026-06-20 19:20

Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.

r.davies Customer

2026-06-20 20:09

We've applied the patch on our end. Can you run a verification scan?

Anika Patel SOC Analyst

2026-06-20 21:21

I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.

r.davies Customer

2026-06-20 22:11

Thanks for the quick response. Can you send me the full timeline when it's ready?

Ransomware behaviour alert on WS-LAP-011 — please investigate

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