Dark web finding DW-0005 — what is our exposure?
TKT-0011
High
Awaiting SOC
General Enquiry
- Created By
- h.roberts
- Created
- 2026-06-27 17:17
- Last Updated
- 2026-06-28 04:10
- Assigned Analyst
- Marcus Webb
- Category
- General Enquiry
- Messages
- 9
Conversation
h.roberts
Customer
2026-06-27 17:17
We have a question for the SOC team:
Dark web finding DW-0005 — what is our exposure?
Looking forward to your guidance on this matter.
Dark web finding DW-0005 — what is our exposure?
Looking forward to your guidance on this matter.
Marcus Webb
SOC Analyst
2026-06-27 18:56
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
h.roberts
Customer
2026-06-27 19:32
That's reassuring. Can we schedule a call to discuss the remediation steps?
Marcus Webb
SOC Analyst
2026-06-27 20:23
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
h.roberts
Customer
2026-06-27 23:03
That's reassuring. Can we schedule a call to discuss the remediation steps?
Marcus Webb
SOC Analyst
2026-06-28 01:14
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
h.roberts
Customer
2026-06-28 04:35
That's reassuring. Can we schedule a call to discuss the remediation steps?
Marcus Webb
SOC Analyst
2026-06-28 07:48
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
h.roberts
Customer
2026-06-28 08:37
Thanks for the quick response. Can you send me the full timeline when it's ready?