Dark web finding DW-0005 — what is our exposure?
TKT-0011
High
Awaiting SOC
General Enquiry
- Created By
- c.williams
- Created
- 2026-05-03 08:07
- Last Updated
- 2026-05-04 01:09
- Assigned Analyst
- Anika Patel
- Category
- General Enquiry
- Messages
- 9
Conversation
c.williams
Customer
2026-05-03 08:07
We have a question for the SOC team:
Dark web finding DW-0005 — what is our exposure?
Looking forward to your guidance on this matter.
Dark web finding DW-0005 — what is our exposure?
Looking forward to your guidance on this matter.
Anika Patel
SOC Analyst
2026-05-03 11:37
The vulnerability has been added to your remediation tracking. Our next scheduled scan is in 48 hours and will verify the patch was applied successfully.
c.williams
Customer
2026-05-03 14:54
That's reassuring. Can we schedule a call to discuss the remediation steps?
Anika Patel
SOC Analyst
2026-05-03 18:13
We've applied the policy change you requested. It will take effect within 15 minutes across all monitored endpoints. Please let us know if you see any issues.
c.williams
Customer
2026-05-03 19:15
That's reassuring. Can we schedule a call to discuss the remediation steps?
Anika Patel
SOC Analyst
2026-05-03 21:55
I've checked the logs for the time period you mentioned. The activity was flagged by our EmilyAI triage system and has been escalated for manual review.
c.williams
Customer
2026-05-03 23:21
We've applied the patch on our end. Can you run a verification scan?
Anika Patel
SOC Analyst
2026-05-04 02:04
Thank you for raising this. I've reviewed the alert and can confirm we're investigating. I'll update you within the hour.
c.williams
Customer
2026-05-04 05:50
Thanks for the quick response. Can you send me the full timeline when it's ready?