Monthly vulnerability report shows new critical — what action?
TKT-0007
High
Awaiting SOC
Vulnerability Query
- Created By
- f.hall
- Created
- 2026-09-12 10:56
- Last Updated
- 2026-09-12 23:26
- Assigned Analyst
- Emma Richardson
- Category
- Vulnerability Query
- Messages
- 7
Conversation
f.hall
Customer
2026-09-12 10:56
Regarding a vulnerability that appeared in our latest scan:
Monthly vulnerability report shows new critical — what action?
Could you advise on the priority and recommended remediation steps?
Monthly vulnerability report shows new critical — what action?
Could you advise on the priority and recommended remediation steps?
Emma Richardson
SOC Analyst
2026-09-12 12:20
I've updated the DLP policy as requested. The HR shared drive is now excluded from the external transfer monitoring rule, but internal audit logging remains active.
f.hall
Customer
2026-09-12 14:14
Thanks. Could you also check if any other accounts were affected?
Emma Richardson
SOC Analyst
2026-09-12 16:03
Good news — our analysis confirms this is a true positive. We've implemented the containment measures and will send a full incident summary within 24 hours.
f.hall
Customer
2026-09-12 17:48
Thanks. Could you also check if any other accounts were affected?
Emma Richardson
SOC Analyst
2026-09-12 18:24
We've applied the policy change you requested. It will take effect within 15 minutes across all monitored endpoints. Please let us know if you see any issues.
f.hall
Customer
2026-09-12 21:45
The affected user has confirmed they changed their password. Can you verify MFA is active?